5 UPCOMING SOCIAL MEDIA TRENDS 2018-19

There has always been a constant need to get audiences’ attention through social media. Social Media Management Company provides social media services. By following ongoing trends like Facebook stories, the Instagram trend or the twitter trend we can target our audience to get the maximum reaches.
Customer Engagement is the latest marketing
 Past customers can be the best advocates for any brand. Anybody make purchase online gives due importance to the past reviews by users. Undoubtedly, these reviews influence the customer’s decision. Sharing customer feedback and success stories, customer engagement can be increased and led in the desired direction.
Personalise Through Chatbots
Merely by receiving an email with your name cannot give you that sense of personalization which you need to prove it authentic. Personalization which improves the user experience by understanding them can only lead to conversions. Chatbots can help in doing it more effectively as compared to manually. So, you can take help ofSocial Media Agencies for chatbots functioning for your business.
Monitoring Social Media
Keeping a watch and record of what is being said about a company or its particular product or service is listening to social media. Gathering information through social media has lately become a customer intelligence tool.
Power Of Stories
The concept of stories was initiated by snapchat and then adopted by Facebook and Instagram later. The stories are a new format with a maximum reach as it’s used on mobiles and has both the mediums of picture and videos. The stories provide personal and authentic connect.
Living in Call Out Culture
There has been a rise in call out culture especially through social media. This is the only platform where a user can vent out his anger or dissatisfaction over any product or service.
Keeping in mind these ongoing trends one can handle the social media with the help ofSocial Media Marketing Agency in a best possible way.

for original source:
http://brainwork.over-blog.com/2018/10/5-upcoming-social-media-trends-2018-19.html

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